Refund policy

REFUND & RETURN POLICY

ALL SALES ARE FINAL
Due to the consumable, hygienic, and personal care nature of our botanical aromatherapy products, Thai Must Haves enforces a strict NO RETURNS and NO REFUNDS policy. Once an order has been successfully processed and dispatched from our fulfillment hub, it cannot be returned, exchanged, or refunded under any circumstances. 

We cannot accept returns of opened or unopened products. This strict policy ensures the absolute health, safety, and hygienic integrity of the inventory supplied to all of our global consumers. 

ORDER CANCELLATIONS
If you change your mind after placing an order, please contact our support team immediately at [Insert Your Support Email Here]. We can only cancel and refund an order if it has not yet been processed or packed by our fulfillment warehouse. Once a tracking number is generated, the sale is final.

DAMAGED OR DEFECTIVE ITEMS
We take extreme care in packaging our products for international transit. However, if your order arrives physically broken or damaged due to courier handling, we will issue a replacement. 

To claim a replacement for a damaged item, you must email [Insert Your Support Email Here] within 48 hours of delivery with the following details:
1. Your Order Number
2. Clear photographic evidence of the damaged product
3. Clear photographic evidence of the outer shipping packaging and mailing label

Upon verification, a replacement stick/bottle will be dispatched to you at no extra cost. We do not require you to ship the damaged item back to us.